As mobility trends continue to advance, all businesses, no matter how big or small, are required to keep up with market trends. A digital customer service platform is necessary if you want to serve a large market. Multi-service applications are the primary trend that has ignited the transportation and food industries thanks to digitization. As a comprehensive answer to all your requirements, multi-service applications provide a single platform for all kinds of goods and services.
These multi-service apps, also known as super apps, let you shop for everything you need, like clothes, food, medicine, and so on. and take advantage of a variety of services like ticket booking, taxi booking, and delivery, among others. on the same platform. When super apps are taken into account, we can see that a few of the best super apps currently dominate the global multi-service app market. The positive reaction of customers to Super Apps is depicted in the graph below.
Understanding demand-based multi-service applications:
First things first: why is Gojek an on-demand module? The answer is that all online businesses need to compete in digital markets and reach large audiences to survive. To provide your customers with a multi-service application, include a variety of products. A multi-service application platform lets customers buy food and groceries, book taxis, pay with e-wallets, and do a lot more. There are typically four parts to Gojek's operations panel: user panel, vendor panel, controller panel, and admin panel. The admin panel has complete authority over the platform's tasks. Let's examine a few of the most recent technologies that you should incorporate into your multi-service application platform.
Modern tools for building multi-service applications:
For your multi-service apps and app development process, like Gojek, here are some modern technology stacks to consider.
Live monitoring:
Users are constantly increasing their demand for live tracking. Live tracking capabilities are an essential component of the transportation and food industries' technology stack. Live Tracking is a must-have technology stack for transportation services where customers can see the location of a trip they have booked on the platform. It also allows users to quickly check order status. On the other hand, conducting a review of the cabin is also beneficial for the partners in business and the owners.
Machine learning and AI:
It's the best way to cut down on human error during the development process. You can work more efficiently around the clock with our AI technology stack. The app can display the estimated time the taxi will arrive at your door with the assistance of machine learning, making AI the most important technology for calculating all trip fares. Therefore, it exemplifies the technology stack that is necessary for a multi-service business.
Security assessment:
Maintaining a user-safe environment is also crucial as advanced technology stacks develop. Although you can launch your applications using advanced technology stacks, hackers will always pose a threat to your data. Therefore, security analytics innovation will be in high demand for as long as hackers exist. Therefore, to safeguard our digital platforms and enhance our relationships by safeguarding the data of our customers, we must uphold cybersecurity and privacy.
5G system:
We all know that 5G networks are being used a lot. His lightning-fast speed will undoubtedly alter the ridesharing industry. The Internet of Things augmented, virtual reality, and driverless vehicle connectivity are just a few of the many possibilities that await 5G's operation. Advanced technology that elevates the service application market will have an impact on the economy. By the end of 2028, 5 million people will have subscribed to 5G, according to reports.
Applications with no code:
It is without a doubt the most effective technological stack for application development. You can make apps with this popular low-code app technology stack without knowing how to code. This made the development time shorter, which was good news for people who needed to make an app right away. Drag-and-drop app development is possible on several low-code development platforms. At first, it aids in cost savings during the developer recruitment process.
Chatbot:
Chatbot technology ought to advance quickly. Case studies show that almost 40% of users would rather interact with chatbots. Customers have a positive experience of chatbots' ease of interaction. The technology stack is more advanced, user interactions with chatbots are quicker, and the chat experience is more human. With the assistance of chatbots like this one, customers can easily find answers to their product-related inquiries and questions.
Provider of Currency Options:
You must include multiple payment options when creating a multi-service app platform. Allow your app's users to purchase products from anywhere in the world. Customers can pay using a wide range of readily available payment methods if you do not restrict your payment options.
Notification via push:
What methods work well to keep users interested in your app? It sounds like a job that pays well, right? Don't worry; sending push notifications regularly will make it simple for you to encourage users to use your app. The best way to interact with customers through marketing is through push notifications. Users will be more engaged with your app if you keep them informed of promotions and discounts.
Mobile pages that load faster:
The goal of this technology stack is to speed up page loading. Accelerated mobile pages, as the name suggests, load faster by removing unnecessary code. A Google case study shows that compared to non-AMP pages, interactions on accelerated mobile pages take less than a second. Therefore, your app's loading time may be slowed down by this popular technology stack.
Conclusion:
With the right technology, launch multi-service provider applications with ease. We hope that the provided technology will enable you to innovate your multi-service business. One thing is for sure: the trend does not stay the same. Therefore, you must select the appropriate technology stack to support your objectives.